Queen's Hospital

Queen's Hospital 2024-05-14 Person 1 5 0

I was sat in the waiting area for 8 hours waiting for a doctor to see me for my cyst which would then have to be seen by the surgical team but the initial stage of the doctor seeing me was not completed. I asked the Asian woman in reception during the 8 hours how much longer for me to get seen initially for the doctor but every time she would ask for my name and say I’m next so 30 mins. 8 hours went by and this was a constant cycle of me asking and her saying 30 mins. Next, another staff had taken over in reception and I asked the same question but this time she asked for my name and she said I am not even on the list! I would have to re-register from the start. This is ridiculous and I left after waiting for 8 hours. It was completely a lie when the first woman at reception asked me for my name and told me the time I had to wait as I wasn’t on the list so she completely made it up!

Have better staff at reception and tell them to stop lying.

Queen's Hospital 2024-05-14 Person 4 5 0

Very helpful and gave me more info about what would happen next

Provided better seating for a 10 hour wait would be nice instead of having to sit on hard window ledges in corridor

Queen's Hospital 2024-05-14 Person 4 5 0

I have had many admission s unfortunately this was one of the more pleasurable no one was in a panic. There was enough staff to cope with the amount of patients and No one was yelling the odds throwing their weight about mucking things up

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Queen's Hospital 2024-05-14 Person 1 5 0

Doctor told me Could be bleed in my brain and they send me for CT Scan I was waiting to see someone since 9pm to 3.35am in the morning with my stress. I was thinking I am having bleed in my brain and they left me there to wait . All was taken almost 12 hours wait. It was really bad experience I never seen like this communication and un professional people. I am the one if the NHS worker as well. No one can understand my stress in that waiting hours almost 6-7 hours after CT Scan.

Everything

Queen's Hospital 2024-05-14 Person 1 5 0

I came into a&e with an excruciating sickle cell crisis in left hip and pain in the abdominal area. Sat in a&e in a very uncomfortable chair and was never triage the nurses are rude. They act as if they are bionic and won’t ever be ill

Treat sickle cell patients within the required protocol time 30 minutes to administer some patient relief

Queen's Hospital 2024-05-14 Person 5 5 0

Was seen in good time and did several tests to ensure piece of mind.

N/a

Queen's Hospital 2024-05-14 Person 4 5 0

Midwife was very calm and had a good bedside manner. If I raised any concerns with my baby, they were very reassuring and made me feel at ease.

It would have been nice to have been given an idea of when I was allowed to go home, just so I could make arrangements sooner.

Queen's Hospital 2024-05-14 Person 1 5 0

We arrived in Queen's hospital at 4pm on Wednesday 1st of May with a letter from our GP because of distended bladder. My vital signs were taken by the nurse before being directed to go to another reception where we waited for another 2 hours before we were brought in another waiting room. There, my bloods were taken. And we waited for another 4 hours before we wee asked to move to another waiting room which was full. So we seated along the hallway. By then my partner asked the sister how long would we still wait to be seen by the doctor. She said at least another 9 hours more. He explained to her that we were told by our GP to go here immediately after seeing her and we had a letter. The sister said that everyone waiting to be seen by a doctor also have letters from their GP so we just have to wait. My partner explained we're both diabetic and have not eaten since brrakfast. She said that we could go out and est first. But when we arrived in the main lobby of the hospital, all food outlets were closed. So we decided just to go home. We informed the sister about this decision. And she said ok. We arrived home past 11pm. Despite our hunger, we just went to bed. The following morning, we received a voice message in both our phones asking me to come back to the hospital because my blood tests showned abnormal results. We came back at 11am abd waited for 37 hours in the A&E before I was admitted in a ward.

Better system in the A&E and being honest from the start. We were told, when we asked the receptionist how long we were to wait. She said about hour and a half, which was fine by us. But that was not the case in the end. Have we known, we could have gone to a different hospital

Queen's Hospital 2024-05-14 Person 1 5 0

12 hours to see a doctor when I am experiencing chest pains/afib is not satisfactory. Staff don’t know what’s going on because they have to many patients to deal with and all tell you different things. Not enough seating area. No updates from healthcare staff about what is going on. Absolutely terrible.

Everything needs to be improved. Waiting times are not appropriate.

Queen's Hospital 2024-05-14 Person 5 5 0

Faultless efficient service.

You couldn't improve on the service given to me.